About Us
Since our inception in 1997, TLC has been dedicated to
serving San Diego’s Toyota and Lexus owners with a quality option to the dealerships. Here are a few of the commonly asked questions that our customer ask.
Why limit ourselves to one manufacturer?
It’s our belief that with the complexities of
newer cars it’s not possible to be an “expert” on every vehicle on the road today. Staying current with all the imports, or more narrowly just Asian or European vehicles is exceedingly difficult as each manufacturer has their own diagnostic equipment and tools. Generic diagnostic equipment will only get basic information from a vehicle, to gain total access a factory scan tool is required and most manufacturers also require a subscription to their web based information site. Purchasing every manufacturers scan tool plus subscriptions would be prohibitively expensive. Devoting ourselves to one manufacturer and their three brands (Toyota, Lexus and Scion) gives us the ability to acquire the necessary equipment and just as important, the necessary training, to service and repair your vehicle properly.
Why is it so important to use Toyota parts?
In a word, Quality! We’ve yet to find an aftermarket part that matches a Toyota part in quality. Very few independent garages use original Toyota or Original Equipment (O.E.) parts to the extent that we do. Car manufacturers, like Toyota make many of the parts necessary to build their cars themselves but they also rely on outside suppliers for most parts. For example, Toyota uses transmissions and various engine parts made by Aisin, Denso supplies most of the electrical components (starters, alternators, fuel systems, switches), KYB makes many of their suspension pieces. These companies make many of their parts available to us through their distributors at a somewhat lower cost than what we can buy them from Toyota for. This allows
us to keep our costs down and pass the savings on to our customers.
This privacy notice discloses the privacy practices for tlcautorepair.net. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 858-541-0852 or jclark@tlc-auto.com.
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TLC Auto Repair
7845 Raytheon Rd. San Diego, CA, 92111
8585410852
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